We not only use these skills in-house, but we can train you in our successful methodologies.

Coaching individuals or groups on telephony skills
Coaching on best practice for telephone operators in Competency, Attitude & Impression, giving them the tools to handle calls to the best of their ability and enhancing your company image.

Behavioural tests on individuals or groups
These simple tests will help identify mismatches between your perceived values of your customers’ requirements and their actual requirements. From these tests we can show how to change behaviours to match the customers’ expectations.

Understanding your clients’ values and knowing how to win their business through adapting behaviour
Learn the skills to be able to adapt to be more in tune with each of your clients needs, values and individual behaviours in order to be more successful in winning the business.

"Many strategic threats arise from individuals within an organisation - for example, their lack of skills or experience and de-motivation” (strategic risk analysis DTI 2006).


 
click here to talk to us, we'll call you back   See what our customers have to say
 
why Zoom - Top 10 reasons
 
 
 
Site map
 
Home

 

Services

Downsizing
Telephone answering
Virtual Reception
Call Centre Services
Franchise

How it works

Simple 3 step set-up
Call Divert
Q&A
The Process

7-Day Free Trial

Request Form

 

About us

The Zoomettes
Why Zoom
Testimonials

Telephone Tips

Test your skills
White paper
Top ten tips
Training

Extras

Brochure sending
Diary Management
Holiday cover
0800 / 0845 / 0870 Numbers

Contact us

Enquiry form
Recruitment
Contact us
Anniversary