Proud of our Standards

At Zoom Answer Call we are incredibly proud of our Telephone Operators.

Investing in People
We invest heavily in personal development & training with each operator undergoing Customer Service NVQ Levels 1,2 & 3. Then, once our operators are skilled in their respective roles, we do our utmost to keep them – which is why we have one of the best staff retention rates in the industry.

Client Specific Training
All our Operators are given client-specific training so that they are always prepared for incoming calls. In fact, we encourage you to play a part in this training process, visit us at our Cambridge offices to implement a seamless handover and to get a feel for who you will be working with.

Customer Service
All our operators are recruited from customer service backgrounds that means that they are of the highest quality and display tremendous team spirit and loyalty, which we believe, shines through on every call they take.

The Company
Zoom Answer Call is a telephone answering service based in the centre of Cambridge.

“Starting up a business is no easy task, but winning your first piece of business is harder!

When I formed my first company in 1998 I used a telephone answering service to give me a more professional image to help me win my first client.

I was so impressed with this kind of technology, that I dedicated the following years building a dynamic telephone answering service that has grown by reputation.”
Founder, Chella Heyes


Hours of Service
Subscribe to our “24 Hour Live” service, phone answering by a real person, 7 days a week, including all bank holidays


Subscribe to our “Business Hours” service Monday-Friday 0845 - 1800 hours with voicemail after hours.

For enquiries about our Zoom Answer Call Service,
call our sales line on 0800 583 5020 between Monday – Friday 9am to 5.30pm

Terms of Service
Zoom Answer Call does not lock customers in with a contract, quite simply our customers stay with us because they want to, not because they have to. All we require is 30 days notice to terminate the service.


A Poem by Nadia Masih, Zoomette

Zoom will make your Company Bloom!

Accurate Details we take with Pride
A personal Service is to what we strive

Messages sent by Text, Email or Fax
So Daily Enquiries you can Track

Diary bookings & Orders we take online
We will make your Company Shine!

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