What
our Customers say about us:
Bark Busters UK
“We have been using Zoom for the last eighteen months. Prior to moving
our
business to Zoom, we utilized a variety of answering services, all of which
proved to be varying in their degrees of efficiency.
Since joining Zoom, we have been staggered at their level of competency,
efficiency and personalized service. Our business is such that we have to
make regular changes to the directions our messages are sent and Zoom has always
quickly and correctly made the changes.
If we have a query, Zoom seems to
drop everything to attend to the matter.
We can't praise them highly enough. They frequently go beyond the call of
duty, particularly if a client has an urgent message to pass to one of our therapists.
Rather than go through the normal route of texting the message to the therapist,
Zoom will actually telephone the therapist in question
to
get the message to them sooner.
Sometimes a dog's life can depend on this.
Our clients often mention that they are very pleased with the personalized
service they get from Bark Busters, and this starts with the very first
telephone call they make to Zoom.
We feel that Zoom is an extension of our business and they mirror the
personalized, efficient and caring service that we ourselves give to our
clients.
We would have absolutely no hesitation in recommending them to anyone who
requires a "shop front" which is second to none.”
Carol & Tony O'Herlihy
www.barkbusters.co.uk
Kate Tomas Healing
Just to let you know, I have been incredibly impressed with the service
Sarah, My Zoom Diary Management P/A, has provided for me. She handles all
my calls
with such professionalism, really knows my business and helps me out so
much. She's always in a good mood, is friendly and kind. She is a real
asset to
my business, and I just thought you should know how happy I have been this
last year, with her handling my calls and booking my appointments.
Kind Regards,
Kate Tomas, Managing Director
www.katetomashealing.com
Wilkinet Ltd
Zoom are great! Zoom are an essential part of our business - we simply could not do without them. When we decided to outsource our customer services I personally combed the country interviewing several companies, first by phone and then face to face. Being a company that prides itself on knowing our customers needs and responding to them it was critical that we appoint someone who would be able to hold up the same standards. Zoom were far and away the best company I met. Their ability to work without scripts and to quickly learn about a new product and industry, coupled with the fact that I now know each of the girls by name means they have become an extension of the company rather than simply a service provider.
This confidence in their ability was recently confirmed when I was on the phone to a new business associate (who'd been put through to me by one of the Zoomettes). When I told her I worked from home she was very surprised "I would never have guessed the girl who answered worked in a call centre - when she answered she sounded very 'wilkinety' and when she said she would transfer me I guessed you were in the office next door - not another town."
Knowing that our calls are being answered 24 hours a day by friendly, skilled customer service specialists, who genuinely care about our product, means we can get on with developing and promoting the business with our customers in safe hands.
Gideon Wilkins Managing Director
www.wilkinet.co.uk
Eshkeri & Grau
I’m just dropping you a brief note to let you know how ecstatic
we are with your service! Many thanks indeed.
Please thank Amy, Belinda, Elly, Jane, Jay, Kim, Kirsty, Nadia, Nina, Christie,
Sarah and Danette on our behalf.
I hear nothing but compliments from our clients regarding our secretary!
When I tell them you’re in Cambridge they can’t quite believe
it. Everyone is extremely impressed. You have certainly contributed greatly
to our success and we hope that you will continue to do so into the future.
Many thanks once again.
Kind regards,
Jonathan Eshkeri
www.solicitorsinspain.com
Vantage House
Malcolm & I would like to thank you and all the staff at Zoom for the
efficient and friendly way that you have handled the calls for our company
on every occasion that we have used you so far.
Before finding Zoom we had tried other call handling services when we had
closed for holidays, and had returned to complaints and had lost customers
through the bad handling of our calls.
We have had much praise from customers and suppliers regarding you and
your staff and can now go away on holiday or business and know that Vantage
House is safe in your Hands!
Kind regards
Jo & Malcolm Avison Directors
www.vantagehouse.com
Rapid Drive
Zoom Answer Call came to the needs of my company when we had a staff
shortage due to a bout of sickness which left me in the office with no-one
else to manage the phones as well as the business - come in Zoom! They took
over my call problems within 30 minutes.
Now I use Zoom Answer Call on a regular basis due to the fantastic customer
service and happy nature of the staff, my sales have increased as clients
think I own a massive company when in fact, we are just another average-sized
company with some beautiful Ferraris!
Thanks ZOOM!
Tristen D Watson Company Director
www.rapiddrive.co.uk
Toucan Internet
I just had to call back a client who I've know for many years and he was particularly complimentary about "my new staff".
I let him know that it was the Zoomettes and he was amazed as you seemed so integrated into my business, saying you are "very efficient and friendly" and he was "totally unaware" that you were a contracted 'phone answering service.
Keep up the good work.
With regards,
Simon Thomas
www.toucanweb.co.uk
JS Power Limited
Dear Chella and all the Zoomettes,
I'm writing this email to thank you and your girls for what I can only call “An Exceptional Service”.
My business has been with Zoom for 16mths and both I and my clients feel you are a true part of the business. The icing on the cake was when unprompted I received a call whilst out of the office from one of your girls who had vetted a call from a potential client; this patched call to my mobile helped my business win a £150,000.00 contract.
I recommend your services nearly every day to other companies both large and small and would have no hesitation in being used as a reference for Zoom.
You are a true Service Provider (which in this day and age means a lot).
Thank You.
Jonathan Searby Director
Abbey
Global
“I
am very pleased with the response from clients. All very complimentary
about our 'telephonist'.
Thank you and pass my appreciation on to your girls.”
Best regards,
David Messer
Arrow Communications Direct Limited
“As an organisation we have been using Zoom for about 5 years and have found them to a friendly and extremely professional company. Because we are a telecoms supplier we have to offer 24/7 365 services to our customers and
Zoom have always paid attention to detail when taking messages and have got to know how our organisation works. Our customers do not realise that they are speaking to a Call Centre.”
Michele Dolan
Cream Ink
“Zoom provides us with an indispensable service, day in, day out and has done for several years. Their concept of a seamless, live answering service offers the flexibility we need and should also be appropriate for a great many other businesses of different sizes. Oh, and if anyone at Zoom has ever had a bad day, we have never become aware of it!”
Kind regards,
Chris Meakin
4 Thought
“Zoom always show professional, friendly efficient, service always managing to show our clients that Zoom are part of our business. Our clients always remark on how politely and effective our receptionist are in answering our calls.”
Regards,
Susan Read
Ace Interiors UK Ltd.
“Before appointing Zoom Answer Call we used to leave our answer phone switched on whenever we were out of the office, which, due to our type of business, was very regularly. Needless to say, we used to have numerous hang-ups with no idea of how many important calls we had missed or how many valuable enquiries would end up going to one of our competitors.
Our business was transformed when we appointed Zoom. They became part of us, all calls being answered efficiently and professionally in our name. No more missed calls, no more enquiries going astray. The service has paid for itself many times over.”
John Ward-Hunt Director
Winning Minds
“In our first month with Zoom, we have had a whopping great 78% increase in leads received; this is very largely due to you girls, as we now don't miss a single call. Thanks!”
Mark Newey
Blue Splodge
“We have used Zooms services for 3 years and they have become an essential part of our business. They are easy to deal with, efficient and professional.”
Chris Dingly
Auto-Link Express
“I started using Zoom a number of years ago as a temporary solution to staff shortages. After a short time, I realised that the benefits of remote call answering out weighed the benefit of full time staff. I found my colleagues at Zoom efficient, flexible and consider them a part of my team.”
Best regards,
Jeremy Reeve
Sue Haylock Recruitment
“I have used the services of Chella Heyes and her
team since the inception of
my business in May 2000. I have always found the service extremely helpful.
My telephone calls are answered immediately in a professional manner
and the
messages passed on immediately. Zoom have saved me an enormous
amount of
money over the past few years as, without their help, I would have had
to
have employed a Receptionist to take my calls for me. They are superb and
I
wouldn't consider using any other answering service. Keep up the good
work Zoom!”
Sue Haylock
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