Dencora Group

We engaged the services of the Zoomettes 6 months ago and it has proved to be one of the best decisions of 2012. We are a property investment company with a small staff consisting of 6 directors and staff and on occasion had only 1 person working in the office, this often being the case during staff holidays. This meant we previously engaged temporary staff to answer our telephone, which was not very cost effective as we also struggled to find productive additional work to keep the temp manfully employed. Having spoken to Chella, initially on other business, it soon became clear that the services offered by Zoom Answer Call would be beneficial to our business from an efficiency perspective and it is fair to say we wouldn’t be without them now. The Zoomettes are polite and efficient which is important to our business and it has been quite surprising to find out the number of phone calls we missed during periods when our office staffing was minimal. I would have full confidence in recommending Zoom Answer Call to any business, especially those without a full time autonomous receptionist.

Steve Cullum, Finance Manager
www.dencora.com

Bark Busters UK

“We have been using Zoom for the last eighteen months. Prior to moving our business to Zoom, we utilized a variety of answering services, all of which proved to be varying in their degrees of efficiency. Since joining Zoom, we have been staggered at their level of competency, efficiency and personalized service. Our business is such that we have to make regular changes to the directions our messages are sent and Zoom has always quickly and correctly made the changes.

If we have a query, Zoom seems to drop everything to attend to the matter. We can't praise them highly enough. They frequently go beyond the call of duty, particularly if a client has an urgent message to pass to one of our therapists. Rather than go through the normal route of texting the message to the therapist, Zoom will actually telephone the therapist in question to get the message to them sooner.

Sometimes a dog's life can depend on this. Our clients often mention that they are very pleased with the personalized service they get from Bark Busters, and this starts with the very first telephone call they make to Zoom. We feel that Zoom is an extension of our business and they mirror the personalized, efficient and caring service that we ourselves give to our clients.

We would have absolutely no hesitation in recommending them to anyone who requires a "shop front" which is second to none.”

Carol & Tony O'Herlihy
www.barkbusters.co.uk

Natural Healer

Just to let you know, I have been incredibly impressed with the service Sarah, My Zoom Diary Management P/A, has provided for me. She handles all my calls with such professionalism, really knows my business and helps me out so much. She's always in a good mood, is friendly and kind. She is a real asset to my business, and I just thought you should know how happy I have been this last year, with her handling my calls and booking my appointments.

Kind Regards,

Managing Director

Wilkinet Ltd

Zoom are great! Zoom are an essential part of our business - we simply could not do without them. When we decided to outsource our customer services I personally combed the country interviewing several companies, first by phone and then face to face. Being a company that prides itself on knowing our customers needs and responding to them it was critical that we appoint someone who would be able to hold up the same standards. Zoom were far and away the best company I met. Their ability to work without scripts and to quickly learn about a new product and industry, coupled with the fact that I now know each of the girls by name means they have become an extension of the company rather than simply a service provider.

This confidence in their ability was recently confirmed when I was on the phone to a new business associate (who'd been put through to me by one of the Zoomettes). When I told her I worked from home she was very surprised "I would never have guessed the girl who answered worked in a call centre - when she answered she sounded very 'wilkinety' and when she said she would transfer me I guessed you were in the office next door - not another town."
Knowing that our calls are being answered 24 hours a day by friendly, skilled customer service specialists, who genuinely care about our product, means we can get on with developing and promoting the business with our customers in safe hands.

Gideon Wilkins Managing Director
www.wilkinet.co.uk

Eshkeri & Grau

I’m just dropping you a brief note to let you know how ecstatic we are with your service! Many thanks indeed.

Please thank Amy, Belinda, Elly, Jane, Jay, Kim, Kirsty, Nadia, Nina, Christie, Sarah and Danette on our behalf.

I hear nothing but compliments from our clients regarding our secretary! When I tell them you’re in Cambridge they can’t quite believe it. Everyone is extremely impressed. You have certainly contributed greatly to our success and we hope that you will continue to do so into the future.

Many thanks once again.

Kind regards,

Jonathan Eshkeri
www.solicitorsinspain.com